ABOUT
Mastercard® Flight Delay Pass
In partnership with Worldwide Wallet issued with Westpac, BankSA, St.George, and Bank of Melbourne.
The number of people flying for leisure along with it, flight delays has increased over the years. Rather than let one upset your travel plans, safeguard your time with Mastercard Flight Delay Pass.
Should you encounter a delay for 120 minutes or more, you could be eligible for complimentary access to over 1,000 airport lounges in more than 100 countries with Mastercard Flight Delay Pass. Alternatively, if a lounge is unavailable, you could benefit from special dining offers at selected cafes and restaurants*. You are required to register for your flight prior to the flight's actual departure. Each leg of a multi-leg journey requires its own, separate, flight registration.
*The lounge access pass gives free access to select airport lounges, alternatively cardholders can use their lounge access pass to offset a dollar amount off the total bill at select dining options. This will vary based on location and affiliated LoungeKey Partners at the time. Click here for the list of LoungeKey airport lounge and/or dining options based on your departure airport, and the applicable terms and conditions. Once your flight has been registered, your LoungeKey pass will be sent to you via email and SMS in the event of a qualifying delay and can be used at any of the LoungeKey establishments at your departure airport.
Who does this service cover?
This exclusive service is complimentary for Worldwide Wallet cardholders. You can enjoy unlimited flight registrations on the Mastercard Flight Delay Pass program. In addition, you may invite one companion who is also travelling on the same flight — to join you in the lounge.
If you are under 18 years old, you must be accompanied by an adult (over 18 years of age) to enter participating lounges.
AIRPORT LOUNGE ACCESS
Airport lounge access
Besides providing you with a quiet and comfortable space to relax in, airport lounges offer a wide array of amenities*:
- Complimentary snacks and refreshments
- Free newspapers and magazines
- Free Wi-Fi and device charging stations
- Conference and business facilities
HOW IT WORKS
How does it work?
- To activate Mastercard® Flight Delay Pass, simply register your flight online for yourself and your travel companion(s).
- Flight registration must take place no later than the flight's actual departure time. You will need to register any additional or return flights separately. You will receive a confirmation email to acknowledge your registration.
- Should you change your mind, you may de-register your flight at any point before your actual departure.
- In the event of a flight delay** announcement of 120 minutes or more, we will immediately send you an email and SMS with your Mastercard Flight Delay Pass which will entitle you to complimentary airport lounge access. This service is also available in the case of rolling delays, eventually adding up to 120 minutes or more.
- Simply present your lounge access email or SMS at any eligible lounge to redeem your complimentary admission.
* Amenities may vary depending on the lounge.
** Delay must be officially announced by the airline as outlined and reported to our flight status data service provider
