Please read these terms and conditions carefully before registering for Mastercard Flight Delay Pass.
  1. Parties to Flight Delay Pass

    Mastercard Flight Delay Pass (“Flight Delay Pass”) is provided on behalf of Mastercard by Collinson Group Limited and its affiliates (“we/us/our” throughout this agreement). By entering into this agreement, you agree that you are legally capable of entering into a binding contract and you are at least 18 years old. You also agree with our privacy policy found here.

  2. To access this service, register your flight/s on the Flight Delay Pass program website provided by your Issuing bank. You can register at any time once a flight has been scheduled (typically up to 364 days in advance) and no later than six hours prior to the flight’s scheduled departure.

    Flight Delay Pass is provided at our discretion and only selected scheduled commercial flights are eligible for registration. Charter flights are not eligible for registration. Each leg of a multi-leg journey requires its own, separate, flight registration, unless all legs of the journey share the same flight number.

  3. How to use Flight Delay Pass

    You will become eligible for Flight Delay Pass if you register your flight at least 6 hours before the scheduled departure time at the Flight Delay Pass program website provided by your Issuing Bank. We reserve the right not to provide Flight Delay Pass if you fail to accurately register your details or the details of your travel companion/s.

    You can register any flight from an airport where a LoungeKey™ lounge is available, and if the airline accurately reports the delay to our flight tracking system. If you try to register a flight that does not meet these conditions, the system will inform you of this and you will not be able to register.

    A flight registration cannot be amended after a registration has been submitted. You will have to cancel your existing registration and re-register with the new details. Cancellation and registration less than 6 hours prior to the flight’s scheduled departure will not be allowed.

    The departure of your flight will be monitored by our flight tracking system. Subject to successful prior registration and lounge availability, Flight Delay Pass will provide you and your registered travel companion/s (if applicable) with airport lounge access via LoungeKey™ in the event that our flight tracking system identifies that your flight is delayed by more than 2 hours (the “Delay Threshold”). You will receive an SMS to notify you of the lounge pass/es you would be receiving, following which the lounge pass/es will be sent to your registered email address and also via SMS to your registered mobile number. Access to either your SMS or the email account you provided at registration and the ability to display your lounge access email is a condition of use of the Flight Delay Pass.

    A delay which matches or exceeds the Delay Threshold can be announced as one single period of delay or as a consequence of multiple incremental shorter delays.

    We and you will rely solely on our flight tracking system to determine if you have become eligible for airport lounge access. You accept that we do not warrant the accuracy of the flight tracking system and you will not rely on it to track your flight departure time.

    The airport lounge access will be provided to you and your registered travel companion/s (if applicable) on the same day (within a 24 hour period) of your flight travel. It cannot be used on any other day of your travel. Flights that are cancelled or rescheduled for the next day (24 hours after the flight's scheduled departure time) will not be deemed as delayed and will be handled by the airline directly via their own compensation process.

    Only the named individual including travel companion/s (if applicable) in the Flight Delay Pass email confirmation will be eligible to airport lounge access. Subject to Conditions of Use, Customers who have a valid and otherwise unexpired LoungeKey Pass/es shall be granted access to the Lounge.

    Lounge access shall be processed using visual authentication. Each Customer who wishes to enter a Lounge must show their valid pass, a valid boarding pass and personal identification. Upon entry to the Lounge, Lounge shall verify that boarding pass and personal identification match the LoungeKey Pass.

    Flight Delay Pass is provided to you and your travel companion/s (if applicable) on a non-transferable, non-refundable and non-changeable basis. LoungeKey Pass/es issued are valid for twenty-four (24) hours at any Lounge where LoungeKey Passes can be used. Mastercard shall not provide any credit for LoungeKey Pass/es not utilized.

    By accessing the airport lounge, you and your travel companion/s (if applicable) agree to abide by the rules and policies of the lounge.

    You and your travel companion/s (if applicable) acknowledge that additional dining options and business or conference facilities available to lounge guests may be subject to additional charges. You and your travel companion/s (if applicable) will remain solely liable for such charges. We will not be held liable for such charges howsoever rising.

  4. Price and Payment

    This service is free of charge, compliments of your Issuing Bank.

  5. Liability

    If we fail to comply with these terms and conditions, we shall only be liable for the retail value of the lounge access.

    We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

    • loss of income or revenue;
    • loss of business;
    • loss of profits; or
    • loss of anticipated savings.

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

    Nothing in this agreement excludes or limits our liability for:

    • liability for death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation;
    • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
    • any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    Where you use the services of any participating airport lounge, any losses or liability arising out of, or in connection with using such lounge shall be the liability of the participating lounge. We will not participate in any dispute between you and any participating lounge.

    We do not give any warranty for any goods services accessed through the participating lounges.

    You agree that you will defend and indemnify Mastercard, Collinson Group Limited and its affiliates and our companies, directors, officers, employees and agents (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of Flight Delay Pass by you, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the indemnified parties.

  6. Term and Cancellation

    Flight Delay Pass is active until otherwise notified by your Issuing Bank.
    Your access to Mastercard Flight Delay Pass will be revoked if your eligible card/s is/are cancelled.

  7. Notices

    You accept that communication with us will mainly be electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    You should be aware that access to your email may subject to local Internet access charge depending on your own individual arrangements for Internet access. You agree that you will be solely responsible for any expenses incurred for your access to Flight Delay Pass service.

  8. Right to Amend and Revoke This Agreement

    We have the right to amend or terminate this agreement with immediate effect at any time.

  9. Customer Service

    If you have a complaint about any aspect of Flight Delay Pass, please contact the Flight Delay Pass customer service via phone or email. You may refer to the contact details on the Contact Us page on the Flight Delay Pass program website.

    Upon receiving a customer complaint we will confirm a final response or let you know when a final response can be expected. Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

  10. Other Important Terms

    We may transfer our rights and obligations under these Terms to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

    This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    These terms are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.

  11. 萬事達卡延航無憂(MCFDP)的LoungeKey通行證 - 使用條件
    LoungeKey Pass通行證是一個全球性的機場休息室入場計畫,可以讓客戶透過電子通行證、條碼、QR碼或LKI以書面形式詳述的不時自行決定(「入場方式」)的任何此類其他形式入場(LKI可直接提供其中任何形式,或透過合作夥伴組織提供)而進入選定的機場休息室。必須在機場休息室提供「入場方式」,並檢查以驗證LoungeKey Pass通行證客戶是否有資格進入和使用該機場休息室。

    1. LoungeKey:指實現LoungeKey通行證計畫和使用LoungeKey通行證的基礎技術、平臺和運作模式。

    2. LoungeKey通行證客戶同意,透過使用本計畫,他們同意並接受這些MCFDP LoungeKey通行證使用條件。這些MCFDP LoungeKey通行證使用條件將優先于向與使用LoungeKey通行證相關的客戶提供的任何其他條款和條件。

    3. 使用LoungeKey通行證不可轉讓,客戶只能使用LoungeKey通行證,直到LoungeKey通行證上顯示的到期日為止。除了有資格的LoungeKey通行證客戶以外,任何人都不得使用LoungeKey通行證。

    4. 進入休息室的條件是出示符合資格的「入場方式」以及個人身份證件(如護照、國民身份證或駕駛執照)。

    5. LoungeKey通行證客戶在進入休息室時出示「入場方式」時,必須使用LoungeKey通行證計畫通知休息室工作人員希望進入休息室。休息室工作人員將透過目視檢查「入場方式」來驗證進入休息室的資格,然後透過讀卡器用電子方式記錄入場方式,或以其他方式將詳細資訊輸入安全系統。

    6. LoungeKey通行證客戶的「入場方式」的電子記錄將被視為上述客戶進入休息室的有效證據。

    7. 進入兒童休息室以及此類入場費用,各個休息室不盡相同。 建議LoungeKey通行證客戶在旅行前檢查個別休息室的說明。

    8. 所有加盟休息室均由第三方組織所有和經營。LoungeKey通行證客戶和隨行客人(如適用)必須遵守每個加盟休息室的規則和政策,而LoungeKey通行證客戶接受註冊休息室並不保證持續入場。LoungeKey通行證客戶接受LKI及其附屬公司不控制休息室運營商是否允許任何LoungeKey通行證客戶進入的決定、任何時候休息室允許容納的人數、提供的設施、營業時間、LoungeKey通行證客戶可以在休息室停留的時間長度、針對延長休息室使用或休息室雇用人員的任何應付費用。LKI將採取合理的措施確保可以獲取所宣傳的福利和設施,但客戶接受LKI及其附屬公司不保證、也不以任何方式保證在客戶蒞臨的時候提供所有或任何福利和設施。

    9. LoungeKey通行證客戶進一步接受LKI及其附屬公司對客戶或任何隨行客人(如適用)由於提供或不提供(無論是全部還是部分)所宣傳的任何福利和設備引起的任何損失概不負責。

    10. 加盟休息室沒有義務公佈航班,而LoungeKey通行證客戶承認,LKI及其附屬公司對任何客戶和/或隨行客人未能登機的任何直接或間接損失概不負責。客戶有責任檢查正在訪問的任何國家的相關入境要求,並擁有旅程所需的正確旅行檔。

    11. 提供免費含酒精飲料(當地法律允許的情況)由每個休息室經營者酌情決定,在某些情況下可能會受到限制或不提供。在這種情況下,客戶有責任直接向休息室工作人員支付額外消費的任何費用。(有關詳細資訊,請參閱個別休息室說明。)

    12. 各休息室提供的電話和Wi-Fi設施(如可提供)不盡相同,由休息室經營者自行決定是否提供。免費使用電話設施通常僅限於本地通話。任何其他休息室設施的收費由每個休息室經營者自行決定,而LoungeKey通行證客戶有責任直接向休息室工作人員支付。

    13. 進入休息室人員嚴格限定為持有當天有效機票和旅行檔的LoungeKey通行證客戶。持有降價機票的航空公司、機場和其他旅遊行業員工可能沒有資格入場。在美國以外,機票必須附有一張出發航班的有效登機牌,即僅限出港乘客。請注意,歐洲的一些休息室位於機場指定的申根地區內,這表明如果LoungeKey通行證客戶在申根國家之間旅行,則只向這些休息室提供通道(申根國家的最新名單詳細說明。

    14. 進入休息室的人僅限LoungeKey通行證客戶以及行為和著裝符合相關休息室條款和條件的任何客人(包括兒童),可能會要求任何不符合這些條款和條件的人離開休息室。在休息室經營者由於客戶和/或客人沒有遵守這些條件而拒絕其進入的情況下,LKI及其附屬公司對客戶和/或客人所遭受的任何損失概不負責。

    15. 在法律允許的最大範圍內,LKI及其附屬公司對LoungeKey通行證客戶在使用任何加盟休息室時的行為不承擔任何責任,不對由LoungeKey通行證客戶帶入休息室的任何個人物品負責。

    16. 任何丟失、被盜或損壞的「入場方式」必須通知負責提供替代品的相關客戶組織。LKI不負責更換任何丟失、被盜或損壞的「入場方式」,對於更換任何「入場方式」的任何期間LoungeKey通行證客戶無法進入休息室不承擔任何責任。

    17. LKI及其附屬公司不對LoungeKey通行證客戶和/或任何客人與休息室經營者之間可能發生的任何爭議或索賠負責,LKI及其附屬公司也不對任何與此類爭議相關的費用、損害、損失或支出承擔責任。

    18. LKI及其附屬公司有權以隨時自行決定並不另行通知的方式撤銷LoungeKey通行證的有效性,或終止LoungeKey通行證計畫。

    19. LoungeKey通行證客戶同意,其將保護和賠償LKI及其附屬公司以及我們公司、其董事、高級職員、員工和代理人(統稱為「被賠償方」)免遭並保持各被賠償方不會受到由於LoungeKey通行證客戶或LoungeKey通行證客戶的任何其他隨行人員使用任何休息室而引起的任何人員傷害或死亡或者任何財產損失或毀壞而造成的一切責任、損害、損失、索賠、訴訟、判決、費用和支出(含合理法律費用)的傷害,這種賠償不得擴大到被保險人的重大疏忽或故意不當行為除外。

    20. LKI及其附屬公司對LoungeKey通行證客戶因其LoungeKey通行證的任何收入、使用、消費或其他稅務責任不作任何聲明。建議客戶向其會計師或稅務顧問核實更多資訊。作為LoungeKey通行證計畫的結果,客戶對任何稅務責任負全部責任。

    21. 透過參加LoungeKey通行證計畫,客戶同意根據LoungeKey隱私政策(可從獲取,或以書面形式向LKI及其附屬公司索取)使用的任何個人資料。

    22. 存在擔心和不滿的任何LoungeKey通行證客戶應聯繫LKI,所有與訪問任何休息室有關的投訴應在訪問相關休息室後六個月內直接向LKI提出。

    23. LKI及其附屬公司不斷嘗試改進其向LoungeKey通行證客戶提供的服務;因此,LKI及其附屬公司可能偶爾監聽LoungeKey通行證客戶的電話以維持和提高服務。

    24. LKI及其附屬公司有權隨時對這些MCFDP LoungeKey通行證使用條件進行更改,但須在適當情況下向客戶提供合理通知。

    25. 在當地法律或法規允許的範圍內,這些MCFDP LoungeKey通行證使用條件受英國法律的管轄和解釋,LoungeKey和LoungeKey通行證客戶向英國法院非排他性管轄區提交以解決由此產生的任何爭議。

    26. 任何主管當局或法院公佈無效或無法強制執行的這些MCFDP LoungeKey通行證使用條件的任何規定,在此類無效或不可執行性的範圍內,應視為可分割,不得影響MCFDP LoungeKey通行證使用條件的其他規定。

    27. 如果這些MCFDP LoungeKey通行證使用條件的英文版本與這些MCFDP LoungeKey通行證使用條件的任何版本或譯文在意思上存在任何衝突,則以英文版本為准。

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